Service Level Agreements and Contracts


Quantum's mission is to fully understand the expectations of the clients we serve and the professionals we place, and to deliver superior service to both on a daily basis. SLAs measure the service provider's performance and quality in a number of ways.


     Availability and uptime.

     The number of concurrent users that can be served.

     Specific performance benchmarks to which actual performance will be periodically compared.

     Application response time.

     The schedule for notification in advance of network changes that may affect users.

     Help desk response time for various classes of problems.

     Usage statistics that will be provided.


     Research, technology development, concept exploration, and design and demonstration.

     Prototyping and fabrication.

     Test and evaluation.

     Improvement and modernization.